Convatec 401545 Sur-Fit Natura Urostomy Pouch Two-Piece System 10 in. With Valve 2 1/4 in. Flange Transparent BX/10

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Refund Policy

1. **Returns**: You have 30 days from the date of receipt to return an item for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as perishable goods, health supplies, and personal hygiene products, may not be eligible for return due to health and safety regulations.

2. **How to Initiate a Return**: To initiate a return, please contact our customer service team at [email protected] Include your order number, a brief description of the issue, and whether you would like a refund or an exchange. Our team will respond with detailed instructions on how to proceed.

3. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a full refund to your original payment method within 7 business days. Please note that shipping fees are non-refundable.

4. **Exchanges**: If the item is defective or damaged, we will exchange it for the same item or an equivalent product, based on availability. Please contact us within the 30-day window to arrange an exchange..

5. **Return Shipping**: Customers are responsible for paying the shipping costs for returning items, unless the return is due to a product defect or an error on our part.

6. **Non-returnable Items**:

7. **Restocking Fees**:For certain high-value or bulk orders, we may apply a 20% restocking fee, which will be communicated before processing your return..